Like many industries, the Financial sector is experiencing massive changes; new regulations and massively increasing customer expectations are forcing financial companies to relook at everything. We design and implement solutions that enable our clients to rapidly meet their business objectives, directly impacting revenue, operational efficiency and customer loyalty. Our customers include Citibank, Deutsche Bank, Raiffeisen Bank, Société Générale Group and other top tier banks with average capitalization of over $10B.

  • One vendor for front, middle and back office operations
  • Optimize existing systems to lower operating costs
  • Customized solutions for CRM, Reporting, and DW
image description

Core Banking Systems Development

Challenges Facing Banks

Infrastructure

  • Includes a set of applications from different vendors
  • Deployed on multiple platforms in different years
  • Developed without strategy
  • Requires scalability

Services

  • Increased downtime
  • Increased TCO
  • Lack of internal resources for a complex environment

Applications
Services

  • Outdated system modules
  • Updating modules takes too long
  • Lack of modules tailored to business processes
  • No responsibility for integration with other vendors' software
  • No legacy application support

Our Solution

  • Bank systems customization and data migration
  • New sub-systems and processes deployment (e.g. scoring/risk management, CRM)
  • Complex rules development of interest rates calculation
  • Front-end systems development and optimization (Call Center, Bank Client etc.)
  • Development of high-loaded web-application clusters with adaptive design
  • Regulated procedures optimization (EndOfDay)
  • Support and development of regulatory reporting systems for retail and investment banks
  • Reporting in compliance with international regulations (EMIR, SOX)

Quality Assurance

Key Services

  • Outsourcing of full QA to customers
  • QA processes and competence centers building
  • Automated and performance testing
  • System and equipment capacity simulation during controlled parameter based load increase
  • Unit-testing development
  • Regression tests automation
  • Mathematical modelling of system behavior under load (when it is impossible to run tests in a production environment)
  • Integrated functions testing

Project Examples

  • Core Banking system stabilization: stress testing, performance degradation analysis and resolution (IBM pSeries, DS*8xxx storage, WebLogic App server, java-based app)
  • Critical java-based application analysis: fixing memory-leakage
  • Optimizing performance for heavily used Oracle databases

Integration Services

  • Design, delivery, and support of corporate information systems of any level of complexity
  • Design and implementation of corporate server and network architecture
  • Integration of middleware applications and software
  • Corporate portals development
  • Video monitoring systems delivery and setup
  • Virtualization
  • Processing and acquiring systems development
  • Information security
  • Data storage, backup systems

Integration based on IBM WebSphere

image description
  • Outdated system modules
  • Updating modules takes too long
  • Lack of modules tailored to business processes
  • No responsibility for integration with other vendors' software
  • No legacy application support

Examples of business process streamlining

  • Credit line
  • Money transfer
  • Card transactions
  • Debts collection

Example: Online credit streamline

High level scheme

image description

Real-life structure

image description

Simplifying Customer Interactions based on JACADA

  • image description

    SERVICE BACK-OFFICE

    image description image description
  • image description

    CONTACT
    CENTER

    image description image description
  • image description

    REMOTE
    SELF-SERVICE

    image description image description

Contact Center Optimization

  • Customize existing applications into a single automated agent desktop
  • Create and implement an interactive scenarios and streamline business processes
  • Create and Optimize User interface using existing CRM
  • Create Visual IVR and deploy it to the website or mobile app

Integration and Legacy Products

  • Integrate various applications without access to the source code
  • Extend and modernize legacy systems by generating a thin-client graphical user interface
  • Create web services interfaces to legacy data without re-engineering the legacy applications

Monitoring

Services

  • Building centralized monitoring systems covering all parts of IT infrastructure
  • IT Services Monitoring
  • Business Services Monitoring
  • Service quality and access management

Centralized Monitoring Approach

Proactive real-time monitoring of business-process deviations from established policies:
Resources monitored:

  • Hardware (CPU load, RAM, hard disc system etc.)
  • System software
image description

Business Monitoring

image description

Monitoring Tools

  • Monitoring based on HP BPI and TV
  • BMC Patrol
  • IBM Netcool
  • Bell Integrator dashboard

Performance Optimization & Infrastructure Bottleneck Analysis

  • DBMS and application server tuning to meet performance requirements
  • Performance bottleneck analysis based on stress testing
  • Application and database performance analysis
  • Performance modeling and sizing
  • Network bottleneck analysis for LAN/WAN/SAN

Big Data

Services

  • Marketing analytical systems development
  • Aggregation and processing of unstructured data
  • Target prospects groups creation based on complex criteria
  • Customer segmentation, personalized product offerings
  • VAS-services requiring a high-speed data processing
  • Preparation of corporate clients transaction statements for any period

Big Data Sources Management

image description

Key customers

image description